I’ve bought a product and there are missing parts.
If you have bought a flat pack or self-assembly product and you

    are unfortunate to find that there are missing parts, please contact the store that you purchased the product from.

    It will help the store if you can exactly identify what part is missing.

What can I do if I’m unhappy with a product?

If you are not happy with a product you buy from Royal Robbins Sales, simply return it in its original

    condition with proof of purchase within 30 days and we’ll give you a full refund or replacement. To qualify for a

    refund, products need to be complete with all components and original packaging.

Do you accept cheques?

We’re sorry, but we no longer accept cheques.

How long do refunds take?
Refunds made on a

    Debit or Credit Card may take up to 14 days. Please note that Royal Robbins Sales have no control over this as it is

    handled by standard banking systems. Direct contact with your card provider may also enable you to check the status

    of your refund.